Six useful answers
BEFORE YOU CALL.
You do not need to know everything. A few useful details are enough to start.
Common questions
A clearer first step.
These answers are general guidance. The right advice depends on the exact pest and property.
01What information should I send first?+
Share your postcode, the type of property, where you have noticed activity, what the signs look like and when they started. Photos can be useful when they are safe to take.
02What if I do not know which pest it is?+
That is completely fine. Describe the signs rather than guessing: droppings, noises, damage, bites, nesting material or where insects are appearing.
03Should I clean or move things before getting advice?+
Avoid disturbing a nest, spreading affected items between rooms or removing every sign before speaking to Pest Direct. The evidence can help with identification and planning.
04Is Pest Direct insured?+
Yes. Pest Direct is fully insured.
05Which areas do you cover?+
Pest Direct covers Hertfordshire, North London and East London. Contact the team with your postcode to confirm current availability for your address.
06Will the treatment be the same for every pest?+
No. The right approach depends on the pest, property, level of activity and likely access or breeding source. The first job is to understand the problem properly.